David Rodriguez-Pastrana Parareda
ServiceNow Technical Consultant at Crayon Deutschland GmbH
IT Asset Management | ITAM Automation | Certified in Software Asset Management
ServiceNow Technical Consultant
Nov 2022 – Present: Crayon Germany
Actively involved in optimizing and enhancing the following services.
Technical Services
- Development of Service Requests: Service Catalog automation with workflow and flow designer.
- Integration of Software asset management in CMDB: Data imports, normalization, usage and reporting. Optimizing hardware, software, and cloud costs.
- Service Graph Connectors: Support and configuration of SCCM, Intune.
- SaaS integration: Implementing and configuring Azure Active Directory.
- Cloud Cost Management: Setup and configuration for AWS, Azure, Google.
- Web Service & API integration: Advanced in custom scripting and B2B communications.
- Subscription Management: Optimizing role allocations, including ITIL and fulfiller role allocations.
- Report customizing: Dashboards, widgets, and scripted filters.
- Technical Requirements: UI modifications, ACL user permissions, Business Rules, events, email notifications.
Business Services
- ITAM program: Providing recommendations and automating IT Asset lifecycle processes.
- CMDB support: Reporting, data model, custom tables, and permissions.
- Software asset management: Guidance in best practices, optimization, maintenance, procurement, and disposal using Flow Designer.
- Subscription Management: Role management and allocation analysis.
- Generative AI: Open AI implementation assessment, and custom LLM.
- Data quality improvements: CMDB recommendations and cleanup schedules.
- Performance analytics: Usage, benefits, and recommendations.
- User trainings: User and advanced support.
Work Experience
4 Years: May 2019 - October 2022: Erste Digital, Full-time job
ServiceNow Technical Consultant
- ITOM and CMDB Operations, data quality improvements, transform maps, ACLs, business rules, dashboards, widgets for reporting.
- Workflow and automations developed in the Self Service Portal, using REST APIs, Flow Designer, Email Notifications, Service Catalog.
- Fulfillment of ISAE audit reports, scripting and dashboards.
- Deliver trainings to multiple departments.
- Successes in: Developing an Angular app (new Phonebook)
2 Years: May 2017 - February 2019: Cisco Systems Austria, Full-time job
Technical Consultant and Project Management
- B2B Integrations in IT systems. Usage of Web Services to exchange XML, REST messages via Cisco’s Platform ServiceGrid with International & US customers.
- Successes in: Full project management for multiple US and Spanish companies.
2 Years: May 2015 - May 2017: ITSDONE Services Austria (Convotis), Full-time job
Application Engineer
- Configuration of ITSM WebServices using XML and SOAP.
- Workflow design in OTRS, WebServices, Backup and Nagios operations, Web development in WordPress. Full Android App for Epson Moverio Smart glass.
- OTRS WebServices, Nagios, SAP HANA, Java, MySQL, WordPress, CSS.
Education and certificates
Certificates: Vienna, Austria
- Certified Software Asset Management (CIS-SAM) link
- Certified Hardware Asset Management (CIS-HAM) link
- ServiceNow Certified System Administrator (CSA) link
- Partner Pre-sales Specialization: IT Asset Management link
- Partner Sales Specialization: IT Asset Management link
- Micro-Certification – Flow Designer link
- Micro-Certification – Integration Hub link
- Micro-Certification – Predictive Intelligence link
- Micro-Certification – Configure the CMDB link
- Micro-Certification – CMDB Health link
- Micro-Certification – Automated Test Framework (ATF) link
- Micro-Certification – Application Developer Process Creator link
- Micro-Certification – Citizen Developer Application Creator link
- ITIL v4 Foundation AXELOS link
- ITIL v3 Foundation AXELOS link
- Cisco Security Foundation Green Belt link
October 2014 - October 2023: TU Wien, Vienna, Austria
- Diplom-Ingenieur (Dipl.-Ing.) – Master degree in Business Informatics. Grade: Gut (2). Thesis in SAM automation.
October 2008 - July 2014: ETSII University, La Laguna, Spain
- Bachelor in computer science engineering. Specialisation track: Software Engineering. link
English
C1 – Communicate effectively at a managerial and professional level.
German
B2 – intermediate level in talk and writing.
Spanish and Catalan
Native languages.
Other information
Driving license B1
Diver Level 2 – PADI Open Water (Num. 2307UX8643)
Projects
Open Data View
Master thesis developed in Java for the Geolocation of tourism data in Tenerife. Github
Carrera 4.0
Android App developed in Java to display real time data on driving cars. Used as a showcase for the Epson BT-200 Glasses. Epson App
XML Transformation
Custom Bash coding for XML transformation via XSLT language. Github
Websites Self-developed
ITAM (IT Asset Management) community page for ServiceNow
www.yourspace.work / www.coworkingtenerife.es
A website dedicated to coworking and shared office spaces in Santa Cruz de Tenerife
www.niofuture.com / www.nio.blue
A website developed for the EV sector and NIO cars, utilizing the free API from Yahoo Finance data
A website for digital services in Tenerife
My first website was developed using pure HTML and CSS libraries
www.tabernaelcambullon.com / www.teteriavalhalla.com
Websites developed for SEO positioning of social networking platforms, using pure HTML and CSS librarie
ServiceNow SAM Pro Implementation and Proof of Concept (PoC)
IT Asset Management
Lifecycle Management for Software and Hardware Assets
Services
- Implementation, configuration, and optimization of SAM Pro in ServiceNow.
- CMDB Optimization and health checks – Utilizing the correct fields for Configuration items.
- ServiceNow License Optimization – Allocation of the correct roles to subscription products.
- Procurement automation – Time savings in software and hardware request orders.
My Digital Portfolio & Journey
Explore my digital portfolio and resume as a Senior Technical Consultant. Learn about how I’ve contributed to business improvement through my expertise in ServiceNow consulting and implementation.
My Story
As a passionate in ServiceNow, my journey in the world of ServiceNow consulting began in 2015 with my initial efforts to integrate OTRS with the T-Mobile ticketing system. This involved creating and building web services and automated integrations, ultimately leading me to the role of Senior Technical Consultant.
Skills & Expertise
I have managed various international projects, drawing on a strong background in Consulting Implementation and Managed Services. I have collaborated with diverse organizations, including Devoteam, ErsteDigital, and Cisco, on B2B Web Service integrations.
Services I Offer
Providing reliable Consulting Implementation and Managed Services that are adapted to fit your business requirements. Whether you’re a small startup or a larger, established company, having practical experience for succeeding in your IT strategy.
Case Studies & Reviews
I can demonstrate the implementation of various automated solutions for a range of customers, with positive feedback from executives. I have experience in managing and deploying complete projects from initial requirements to go-live.
Testimonials
You can learn about my work from my clients perspectives in their testimonials. Their feedback reflects my dedication and the positive impact of my contributions.
FAQs
What does a ServiceNow consultant do? In my role, I assist organizations in optimizing their ServiceNow platforms for maximum efficiency and alignment with business objectives.
What is the role of an associate consultant in ServiceNow? An associate consultant assists primary consultants and contributes valuable insights throughout the process of implementation.
Is ServiceNow a consulting company? No, ServiceNow provides the platform, and consultants like me specialize in its implementation and optimization.
What is the role of a senior technical consultant in ServiceNow? As a Senior Technical Consultant, I lead the technical components of ServiceNow projects, from planning to execution, ensuring a smooth process and satisfaction on the client’s end.
Contact Me
Ready for a transformation? Let’s chat about how my ServiceNow Consultant expertise can revolutionize your business.
Skills & Expertise.